Last updated: 16/06/2025

These Terms & Conditions govern all services provided by Horizon Project Lab ("we", "us", "our") to the client ("you", "your"). By purchasing or using our services via our website or any other platform, you agree to the terms outlined below.

1. Definitions

• "Client": The person or entity purchasing services from Horizon Project Lab.

• "Services": Any consultancy offering provided by us, including but not limited to: quote reviews, design assessments, strategic reviews, or pre-purchase insight.

• "Add-ons": Optional services such as follow-up consultation calls.

• "Deliverables": Reports, summaries, or written feedback provided in response to the purchased service.

• "Working Days": Monday to Friday, excluding public holidays.

2. Nature of Service

Horizon Project Lab provides design-led, remote consultancy to help clients assess residential construction or renovation projects before committing. Our scope includes:

• Reviewing builder quotations

• Reviewing design documents (for buildability and cost alignment)

• Strategic project assessments

• Pre-purchase insight based on survey reports, photos, and early concepts

• Follow-up Zoom consultations (add-on)

We do not provide:

• Site visits

• Legally binding or statutory advice

• Full architectural or engineering services

• Planning submission services

• Quantity surveying or valuations

• Project management

• Structural assessments or warranty advice

All advice is based solely on the documents and information you provide. No physical site inspections are undertaken.

3. Client Responsibilities

To enable effective delivery, you agree to:

• Provide clear, complete, and relevant documents in a timely manner

• Ensure all files are legible and accurate (photos, quotes, drawings, reports, etc.)

• Submit all relevant material at the time of booking or shortly after

• Inform us of any major changes to the project brief before the report is delivered

We are not responsible for errors, omissions, or missed issues resulting from incomplete, outdated, or unclear materials.

4. Delivery Timelines

Reports are generally delivered within 3–5 working days of receiving all required materials, unless otherwise stated. If there is a delay, we will notify you.

Add-on consultation calls (if purchased) must be booked within 14 days of the report being delivered.

5. Fees & Payments

• All prices are stated clearly at the point of purchase and are payable upfront.

• Prices may be subject to VAT where applicable.

• Add-ons such as Zoom calls are optional and priced separately.

• No service is delivered before payment is received in full.

6. Refunds & Cancellations

We aim to provide helpful and honest guidance in every report. However, due to the nature of our work, the following applies:

• Full refunds are available only if the service has not yet started.

• Partial refunds may be considered if work has started but not completed, minus a fair assessment of time spent.

• No refunds are available once a report has been delivered.

• Zoom calls missed without notice or cancellation within 12 hours may be forfeited without refund.

All refund requests must be made in writing to: hello@horizonproject.co.uk

7. Confidentiality

We treat all submitted information as confidential. We will not share, publish, or reuse your documents without your consent.

Likewise, reports we issue are for your personal use only. You may not publish, distribute, or resell them without written permission.

8. Intellectual Property

All templates, reports, visual materials, and advice remain the intellectual property of Horizon Project Lab. Purchasing a service grants you a single-use, non-transferable license to use the report for your project.

9. Limitations of Liability

We provide strategic insight, not guarantees. While we aim to flag risks and offer constructive advice, we are not liable for:

• Decisions made based on third-party data (e.g. surveyor reports, builder quotes)

• Cost overruns, delays, or disputes arising from your builder, designer, or supplier

• Planning permission outcomes or legal disputes

• Any indirect, incidental, or consequential losses arising from our advice

• Issues that could not have been reasonably identified without a site visit

Maximum liability is limited to the total fee paid for the relevant service.

10. Right to Refuse or Withdraw Services

We reserve the right to:

• Decline any service that falls outside our scope or expertise

• Withdraw service in cases of inappropriate, abusive, or dishonest behaviour

• Refuse continued work if scope creep is identified without additional payment

11. Force Majeure

We are not liable for failure to deliver services due to events beyond our control, including illness, power outages, technical failures, or natural disasters.

12. Dispute Resolution

If a dispute arises, both parties agree to:

• First attempt informal resolution via email

• If unresolved, consider mediation before legal action

This helps maintain fairness and professionalism without immediate escalation.

13. Scope Clarification & Limitations
Before purchasing, please carefully review the description of the service, which outlines what is and isn’t included. Our consultancy is designed to provide high-level strategic input based on available documents. It is not a substitute for detailed technical reports, site inspections, or project management.

If a report does not mention an issue, this does not confirm the issue does not exist — it may be due to insufficient evidence or documentation. We are not liable for missed issues where relevant information was not provided.

14. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be handled under UK jurisdiction.

15. Contact

All enquiries related to these terms should be directed to:
hello@horizonproject.co.uk